Refund policy
Return & Exchange Policy
Returns
We accept returns as long as all items are sent back in their original condition. This means the product must include all original packaging, instructions, and proof of purchase, and must not show any signs of use, damage, or alteration. Returned items must arrive within 30 days of the purchase date to be eligible for a refund on the product cost.
Please note:
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Shipping charges are non-refundable.
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Items must be unused, unmodified, and in resalable condition.
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Every return is inspected before a refund is issued.
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Returns that show any alteration from the original condition may incur up to a 25% restocking fee.
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Items returned after 30 days may be subject to a 10% restocking fee.
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Customers are responsible for all return-shipping costs.
Before sending anything back, please contact our customer support team for authorization and detailed return instructions. Unapproved returns may be delayed or rejected.
Returns are not accepted on discounted items, custom products, or custom color options on standard items.
To begin a return, email us at reflextactical.ltd@outlook.com.
Exchanges
We process exchanges by having you return the original item for a refund and then place a new order for the replacement item. If the item you want is out of stock, you will need to wait for it to be restocked before repurchasing.